There are two important points to remember about Yep: a) it only looks for PDFs in locations that you have asked it to and b) it uses Spotlight to look for PDFs in those folders.

With this in mind then, if you're not seeing the PDFs you're expecting to see then it may be because you haven't added the necessary locations to Yep's Tracking preferences. If you're sure you have added the right folder or folders to Yep's tracking locations then the problem may be with Spotlight.

If Spotlight can't see the file then neither can Yep. Try doing a Spotlight search for a document you think should be showing up in Yep but isn't and seeing whether Spotlight can find it.

Is it in one of Spotlight's "privacy" folders? Check your System Preferences:Spotlight and look at the list of Privacy folders. Yep won't show you any documents that are in any of these folders.

Your Spotlight database may be corrupt, in which case you will need to rebuild it. See rebuilding your spotlight database.

See the forums for information on spotlight:Spotlight Forum

@Guest:

Did you read the information above? Could you provide more information about what you're trying to do since the info already provided is pretty direct.

Thanks.

Sorry but we need some more information to help you. Please see: Bug Reporting Protocol

Thanks

I have run into similar problems. I told Yep to follow a directory called 'tagged' that had some previously tagged pdfs. I had tagged the items by entering "tags" into the spotlight comments. I figured by telling Yep to look at that directory, it would see the pdf files and I assumed would import that tags since I've told Yep to look at the spotlight comments and import anything preceded with the & symbol as a tag. Yep didn't see the pdf files. I was able to manually add the files but I didn't think I'd have to do that.

I have tried the search using Spotlight and it does find the files there.

The following screenshot might be helpful in understanding what I've described.

I'm using verion 1.8.0 of Yep and I have OS X 10.5.6.

When Yep didn't find the files I just dragged the files right on to the Yep application window and now they show up. I haven't had any other issues since then.

<strong>Guest:</strong><br /><br />I've had this same issue happen to me a couple of times over my year+ use of Yep also. One day, all of a sudden, any document that I add or alter tag info for will start disappearing. The pdf is in the Yep Documents folder. Spotlight can see it. You can even manually add it back into Yep, but you will lose any tag info.

I've found different combinations of backup / restore and reboot seems to fix the issue.

I'm also having the problem with no documents being found. I'm using Yep 2.0.1 and OSX 10.6.1 on a MacBook Pro. I've rebuilt the Spotlight index, and tried trashing the preferences and re-installing Yep. My files are tagged using OpenMeta and have Spotlight comment tags as well. I can find them no problem with HoudahSpot and Spotlight, so the issue looks to be with Yep.

<strong>Guest:</strong><br /><br />Thank you Jeff !
Your contrib. does help me to solve the problem (trashing the pref.file, rebooting and then re-launching Yep).
All seems to be OK now, using Yep 2.0.1 and OSX 10.6.1 on my MacBook Air.

Franck

<strong>Guest:</strong><br /><br />The problem seem to resolve itself when I quit DropBox application. Have no idea why, may be it keeps something open in Spotlight?

<strong>Guest:</strong><br /><br />I just tried this :

- trash Yep's preference file
- trash folder "User Library/Application Support/Yep"
- empty trash
- restart

Still the same! Yep is unable to find PDF files!

Yep 2.0.1 as demo
Macbook Pro under SL 10.6.1

Macbox

<strong>Guest:</strong><br /><br />Hello Tom,

no Dropbox on my Mac. When I try, Yep is the only application that turns.

I continue testing.

Macbox

<strong>Guest:</strong><br /><br />I just put up last Guest entry. I also purchased Leap and it also does not find any documents on my system. All of the folders are grayed out.

I have just finally seen this problem - I think its this problem - on my laptop. I think that it may be that simply waiting a while with the computer running - it does not have to be running Yep or Leap - will fix it. It seems that the spotlight db has some catching up to do on some computers. I will try and pin this down some more over the coming days. So just try running them in a few hours (it was only 20 mins on my laptop, but it definitely happened). Its not a problem with the files, or the tags on them going away, but it seems a problem with spotlight having to play catch up. At least that's my guess. It started working again before I could debug it better.

--Tom

I am having a similar problem: I am having problems with yep not searching the content of pdfs. Here's what's happening.

1. I'm running Yep 1.8.0 and OS 10.6.1
2.It seems to find some documents if I search for a keyword in the title - but does NOT find documents based on keywords inside the document (even though documents are searchable text AND have open permissions AND the Yep search settings are set to search everything.
3. I just rebuilt my spotlight index. No improvement.
4. getting really tired of this. Yep USED TO search file contents--but it WASN'T my upgrade to Snow Leopard that screwed it up--this problem has been going on for longer than that. I guess I hoped it would fix itself? Sigh. As is, without the ability to search the contents of my pdf files Yep is pretty much a useless tool to me. I can't even start building collections without access to this functionality. Might as well just use spotlight.

I can't be the only one this is happening for. You guys offering solutions? Free upgrades? Refunds?

<strong>Guest:</strong><br /><br />. . . I can however drag and drop pdfs into Yep and things seem to work okay. However, I ended up with a new folder called Filed Documents / 2009 (etc), which actually isn't a bad thing because I can easily see which documents I've filed (duh) and which ones I need to work on. But I was hoping to avoid the copying and deleting that goes along with organizing files on the computer.

<strong>Guest:</strong><br /><br />Using the following:

Yep 2.5 Demo
Snow Leopard 6.6.2

I have a dmg folder that I use to store my pdf (credit card statements etc)
Spotlight will see the documents folder these files are saved in.
I have the dmg mounted on my desktop so you can navigate to it.
Still unable to see any of the pdf's in the document folder (over 5000 of them)
I can manually drag them into Yep. However once I am done I am still unable to search the ones I just added and tagged.

Any suggestions?

<strong>Guest:</strong><br /><br />Using 10.6.2 and Yep 2.0.6 in demo mode. Unfortunately, it just doesn't work. Despite trying everything above, it spends about 5 min searching for documents, but finds none.
The bottom line is that your app doesn't work, and least for several users.

My Yep 2.0.4 finds no documents in an iMac running snow leopard. I have trashed the prefs, reindexed spotlight,rebooted, just as indicated in previous posts. No good. Leap finds all the documents, Yep does not find any. The versions prior to 2.0 worked fine. Help!

jmulick:

1. Did you read the thread noted above (especially post #2)? Also, just because Leap sees a file, it doesn't mean Yep 2 will see it as well (as noted in the aforementioned thread). Yep 2 sees only Managed files, Leap sees all.

2. This is not the appropriate venue for discussion of refunds as these are made on a case-by-case basis, not as a blanket policy. If you would like to discuss the possibility then email us at Ironic Support.

Jim

1. getting Yep to work for everybody
would be great, but despite the fact that yep might find what we want (priority #1),
there will be a lot of work to do, to make yep 2.x an app it's fun working with.

2. The key is to simply wait - so speed is #2
yes this helped me too - one or two days after i tried something, failing most of the times,
I then tried to make a bug report from my experiences, i went through what i could remember
and found everthing working and ok.
BUT - it takes ages. yep seems to be far beyond my work, it's unusable to me.

3. usability #3

=:-)f

jmulick:

Have you read the threads? There are questions posted in that thread that should be considered if you are experiencing problems.

<strong>Guest:</strong><br /><br />I'm new to Yep - and it doesn't work for me either. Yep demo searches for a minute or two and finds nothing. I've read thru these threads and tried most of the suggested fixes - without success. Spotlight works fine and I rebuild the index on a regular basis. I'm running SL on a 2 year old iMac with very few other items running. Oh, and the Yep help and the demo dialog link to a supposed video tutorial - which returns 404. How ironic.

<strong>Guest:</strong><br /><br />I just installed the Yep demo. I also am getting no results with Yep. I have the Leap demo as well, and it seems to work fine. A spotlight search for a known PDF works as expected. It's just Yep (maybe it should be called Nope). A side note, which may not be relevant, but who knows, is that I also run Launchbar. Usually when I install a new app and rebuild Launchbar's app index, I am able to use Launchbar to launch the app. Yep is the first app I've installed that Launchbar can't see. Hmmm.

<strong>Guest:</strong><br /><br />I just downloaded and installed Yep as part of the MUPromo bundle. I'm running OS X 10.6.2. Yep found nothing on launch. I opened the preferences and made sure all the standard locations and file types were checked, then restarted Yep (several times). Spotlight has no trouble finding plenty of PDFs, PPTs, DOCs etc in my Documents folder, while Yep still shows nothing. Yep was one of the key apps that persuaded me to buy the bundle. Very disappointed.

<strong>Guest:</strong><br /><br />From Ironic Apps, Spotlight, and Yep 2 thread:

---

"When you start Yep 2 for the first time, there are no Managed files on your computer. Yep then sets about marking files as Managed depending on your preferences. When it marks a file as Managed it is writing metadata to the file. These changes get noticed by Spotlight and it's index gets updated to reflect the new metadata. If there are a large number of changes to be indexed (and there most likely will be), Spotlight can slow down it's indexing. Yep can only see files that have been indexed so it will not show those files until Spotlight gets to them.

As far as Spotlight being able to see files… Spotlight can see files that it has indexed information for. But if Spotlight hasn't indexed the addition of the Managed attribute on a file, it won't find that file just as Yep won't be able to see it."

---

I'm the user who got Yep as part of the mupromo bundle above (btw, you really should make it easier to register on here). When I start Yep, it spends a little while looking for files, then says "No documents found". Are you confirming that this is expected behaviour? The blurb on your homepage says "Start Yep for the first time and it automatically shows you all your PDFs, iWork and Office documents." At the moment, that seems more than a little misleading.

<strong>Guest:</strong><br /><br />I also just bought the mupromo bundle and also cannot get Yep to work, it shows no documents after two days. I am sure there are many more people who have or will experience the same thing, so suggest it is fixed ASAP. I am running 10.5.8 on a new Macbook Pro and no other apps running that have reported a possible conflict.

Hugh

<strong>Guest:</strong><br /><br />I just bought it from MUPromo as well, and it's not seeing any files. I had it rebuild the Spotlight indexes, spotlight sees the files, Yep doesn't. I'm very disappointed, I hope this is fixed very soon.

To all:

We need people to be reading this information, not just posting that something "doesn't work"… Check out this discussion: Ironic Apps, Spotlight, and Yep 2 and the first post on this discussion: Some hints about how Yep and Leap work

As I said earlier, this is still an isolated scenario and we have been unable to reproduce the behavior on several machines. In order to determine the exact cause and potential solutions we need Users to read and consider this information. We have many Users who have said "This doesn't work!" only to respond later with "Oh - I forgot I was using Spotless." or some similar thing. Also, if people can answer the questions on the forums or in an email to Ironic Support, it would be even more helpful.

Jim
The Ironic Software Team